FAQ

Frequently Asked Questions

For our customers, the sections below set out frequently asked shopping questions. This guidance applies to 2gsxaq-xk.myshopify.com. For help with this page, contact Support@Bentqo.shop.

Information covering contact options
We publish this contact options guidance for customers using this website. Can I cancel an order?
You may request cancellation before shipment. Contact us promptly with the order number. This section applies specifically to 2gsxaq-xk.myshopify.com. Questions about this section may be sent to Support@Bentqo.shop.

Our approach to shipping cost
For purchases made through this website, our store applies the following guidance on shipping cost. How can I contact you?
Email Support@Bentqo.shop, call (531) 392-4759, or write to 128 Huguelet Dr, Lexington, Kentucky, 40526, United States. This section applies specifically to 2gsxaq-xk.myshopify.com. Questions about this section may be sent to Support@Bentqo.shop.

What customers should know about return shipping
For customers using this website, this section explains return shipping. Who pays return shipping?
Our store pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement. This section applies specifically to 2gsxaq-xk.myshopify.com. Questions about this section may be sent to Support@Bentqo.shop.

How we handle tracking
Customers can rely on the following guidance from our store about tracking. How can I track my order?
Once tracking becomes available, it is sent using the contact information provided at checkout. This section applies specifically to 2gsxaq-xk.myshopify.com. Questions about this section may be sent to Support@Bentqo.shop.

How we handle shipping cost
Customers can rely on the following guidance from our store about shipping cost. Do you offer free shipping?
Yes. We charge nothing for standard shipping on U.S. orders. This section applies specifically to 2gsxaq-xk.myshopify.com. Questions about this section may be sent to Support@Bentqo.shop.

What customers should know about returns and exchanges
Customers can rely on the following guidance from our store about returns and exchanges. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery. This section applies specifically to 2gsxaq-xk.myshopify.com. Questions about this section may be sent to Support@Bentqo.shop.

What customers should know about refund timing
For customers using this website, this section explains refund timing. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days. This section applies specifically to 2gsxaq-xk.myshopify.com. Questions about this section may be sent to Support@Bentqo.shop.

How we handle products
We publish this products guidance for customers using this website. How long does a posted refund take?
After our store processes an approved refund, a bank or card issuer normally posts it within 5–10 business days. Customers remain responsible for taxes required by applicable law. This section applies specifically to 2gsxaq-xk.myshopify.com. Questions about this section may be sent to Support@Bentqo.shop.

Details about delivery timing
The following delivery timing guidance applies to purchases from our store. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days. This section applies specifically to 2gsxaq-xk.myshopify.com. Questions about this section may be sent to Support@Bentqo.shop.

Store guidance on products
Customers can rely on the following guidance from our store about products. What products do you offer?
We offer the products offered in our store. Current availability, product details, options, and prices are shown on each product page. This section applies specifically to 2gsxaq-xk.myshopify.com. Questions about this section may be sent to Support@Bentqo.shop.

How we handle payment methods
This payment methods section covers orders and visits through this website. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout. This section applies specifically to 2gsxaq-xk.myshopify.com. Questions about this section may be sent to Support@Bentqo.shop.

Merchant Details
Business name: Bentgo
Store name: Bentgo
Email: Support@Bentqo.shop
Phone: (531) 392-4759
Physical address: 128 Huguelet Dr, Lexington, Kentucky, 40526, United States